Friendly & personal
Real people who listen, explain things clearly and never make anyone uncomfortable for asking a question.
About MyNerd
IT support made personal.
MyNerd was founded in London with a simple idea: expert IT support should also feel friendly, honest and genuinely caring.
2013MyNerd founded in London
30+ yearsCombined IT experience
LocalRemote and onsite support
People firstFriendly help, clearly explained
Our story
Built to offer a better kind of IT support.
MyNerd was started in 2013 by two experienced IT support specialists who believed people deserved something better than confusing advice, slow responses and being treated like a ticket number.
We created a local IT team that listens, explains things clearly and cares about getting the right result. That principle still guides everything we do.
We grew quickly through recommendations, repeat customers and long-term relationships. Clients trusted us because we responded, kept our promises and gave honest advice—even when the best answer was the simplest or least expensive one.
Before 2013Years of hands-on experience
Supporting home users, businesses and professional organisations across a wide range of IT environments.
2013MyNerd begins
A friendly, personal IT support service for London homes and small businesses.
TodayTrusted long-term IT support
From everyday help to complete managed IT, cloud, networks and cybersecurity.
30+years of combined IT experience
Hands-on knowledge across computers, servers, networks, WiFi, cloud services, Microsoft 365, cybersecurity and backups.
Experience you can trust
Qualified expertise—with a human touch.
Our team holds industry certifications and professional experience across leading platforms from Microsoft, Apple, Google, Cisco and other established IT providers.
But qualifications are only part of good support. Knowing how to listen, communicate and treat people with respect is just as important.
▦MicrosoftAPAppleGOGoogleCICiscoWIWindowsMIMicrosoft 365
What matters to us
The values behind every support call.
Good IT support is built on confidence, communication and doing the right thing.
Honest & transparent
Straightforward options, agreed work and no unnecessary services, technical jargon or hidden surprises.
Careful & trustworthy
We treat your home, business, systems and information with the same care we would expect ourselves.
Reliable & responsive
We take ownership, keep you informed and work to get everything running again with minimal disruption.
Practical expertise
Qualifications matter, but so do patience, good judgement and choosing the simplest sensible solution.
The MyNerd promise
No jargon. No pressure. No disappearing after the fix.
Clear advice before work beginsSensible solutions for your needs and budgetFast responses and honest updatesOngoing support whenever you need us
IT expertise without the runaround
We love IT—but we love helping people even more.
For a home user, that might mean patiently setting up a new computer, improving unreliable WiFi or recovering important photographs.
For a business, it could mean supporting users, managing Microsoft 365, protecting devices, monitoring backups or becoming its complete outsourced IT department.
Whatever the job, our approach remains the same: listen carefully, explain clearly and find the most sensible solution.
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The most rewarding moment is seeing the relief when someone can access their files again, their team is back online or a long-running problem is finally solved.That is what MyNerd is really about.
Proudly London based
Local people. Long-term relationships.
Being local allows us to combine secure remote assistance with dependable onsite support. More importantly, it helps us build proper relationships and understand how our customers use IT from day to day.
Many of the people and businesses we support have been with us for years. We see that loyalty as something to earn continually—not something to take for granted.
Home usersPatient support for everyday IT and home systems
Small businessesDependable help that grows with your organisation
Managed ITYour complete outsourced IT department
Let’s get acquaintedNeed an IT team
Need an IT team
you can trust?
Whether you need help at home, business support or honest advice about your next IT project, speak to MyNerd.