PC & Mac Support
Help with slow computers, crashes, startup problems, Windows, macOS, upgrades and everyday faults.
Home IT Support
Friendly technology help, right at home.
Patient, practical support from qualified, experienced and DBS-checked London engineers—onsite or securely online.
Your local IT team
Technology should make life easier.
When your computer, WiFi or home technology stops behaving, we are here to help. Our engineers explain things clearly, treat your home and data with care, and focus on the simplest sensible solution.
We provide secure remote support throughout the UK and onsite home visits across London, with late-evening appointments available when you need a little more flexibility.
London basedLocal engineers who understand your needs
DBS checkedTrusted professionals in your home
25+ yearsQualified and experienced support
Late eveningsFlexible appointments available
How we can help
Support for the technology around your home.
From one troublesome email account to setting up a complete new computer.
Software, Office & Email
Setup and support for Microsoft Office, Outlook, email accounts, applications, updates and error messages.
Printers & Home Devices
Installation and troubleshooting for printers, scanners, webcams, monitors, storage and other accessories.
New Computers & Data Transfer
Independent buying advice, complete setup and careful transfer of documents, photos, email and settings.
Phones & Tablets
New iPhone, iPad and Android setup, account configuration, cloud backup and transfer of contacts and photos.
Protection & Backups
Virus removal, security updates, antivirus, password protection and dependable backups for important files and photos.
A fresh start
New computer, ready to enjoy.
We can recommend the right PC or Mac without sales pressure, set it up properly, install your software and connect your email, printer and backup.
We will carefully move your documents, photographs and other data, then show you where everything is so the change feels familiar from day one.
01ChooseClear, independent advice
02TransferFiles, photos and accounts
03Set upSecure and ready to use
Better home WiFi
Strong, reliable coverage where you need it.
We investigate slow speeds, dropouts and dead zones, then recommend a practical solution for working, streaming, calling and everyday browsing throughout your home.
✓WiFi troubleshooting and health checks
✓Mesh WiFi and access-point installation
✓Removing weak spots and dead zones
✓Secure guest and family networks
✓Home-office connectivity
✓Router and broadband advice
Connected home
One network. Every room.
Reliable WiFi for computers, phones, televisions, speakers and smart devices—configured securely and explained simply.
Explore WiFi Services →Smart home & entertainment
We help everything work together.
From a Smart TV that will not stream to a new Sonos or Alexa setup, we connect, configure and troubleshoot the technology that makes your home more enjoyable.
Smart TVs & streamingSonos & music systemsAmazon AlexaVideo doorbells & camerasSmart lighting & plugsConnected home devices
Support your way
Remote help or a home visit.
Many email, software and computer problems can be resolved securely online. For hardware, WiFi and smart-home equipment, we can arrange an onsite appointment across London.
Remote support
Fast, secure help without waiting for a visit.
Book remote support →Onsite support
A friendly engineer visits your London home.
Book an onsite visit →Technology we know
WIWindows
APApple
M365Microsoft 365
OUOutlook
ANAndroid
SOSonos
ALAlexa
Need some help at home?Tell us what is going wrong.
Tell us what is going wrong.
We’ll take it from there.
Speak to a real person for straightforward advice and friendly support from an experienced MyNerd engineer.