PC & Mac Problems
Slow computers, crashes, error messages, startup issues, settings, updates and everyday troubleshooting.
Remote IT Support
Expert help—without waiting for a visit.
Secure remote support for homes and businesses from friendly, experienced engineers who can see the problem, explain what is happening and get you working again.
✓
£75 per hourClear pricing with secure remote assistance
Homes + businessesSupport wherever you work
PC + MacExperienced engineers
Secure connectionYou remain in control
Phone + emailReal people, clearly explained
Help from anywhere
Sometimes the fastest visit is a virtual one.
Many computer, email, software and cloud problems can be resolved securely without waiting for an engineer to travel to you.
With your permission, a MyNerd engineer uses professional remote-support tools to view your screen and work with you. You stay at your computer, see what is happening and can speak to us throughout the session.
How it works
01Contact MyNerdCall, email or book online
02Approve the connectionWe guide you through a secure one-time session
03We investigate and fixWatch, ask questions and stay in control
04Back to normalThe remote connection closes when finished
What we can help with
Most everyday IT problems, solved remotely.
If an issue needs physical repair or an onsite visit, we will tell you honestly and arrange the right next step.
Email & Outlook
Account setup, Outlook profiles, sending and receiving problems, calendars, contacts and mailbox issues.
Microsoft 365 & Cloud
Microsoft 365, Teams, OneDrive, SharePoint, Google Workspace, cloud access and synchronisation.
Viruses & Security
Malware checks, suspicious pop-ups, security software, password problems and account-protection guidance.
Printers & Devices
Printer setup, drivers, scanning, webcams, external storage and connected-device problems where remote access can help.
Software & Applications
Installation, configuration, licensing, compatibility, updates and support for business and home applications.
Patient help in plain English.
From email problems and slow computers to software, printers and online safety, we take time to explain the solution without making you feel rushed.
- ✓ PC and Mac support
- ✓ Email, photos and personal files
- ✓ Security and scam concerns
- ✓ New software and device setup
Keep your team productive.
Fast support for remote, hybrid and office users—without losing valuable time waiting for an engineer to arrive.
- ✓ User and application support
- ✓ Microsoft 365 and Google Workspace
- ✓ Account and access problems
- ✓ Business software troubleshooting
Safe & secure
You are always in control.
Remote support only begins after you approve the connection. Sessions are encrypted, visible to you and closed when the work is complete.
We will never call unexpectedly and demand access to your computer. If somebody claims to be MyNerd and you are unsure, end the call and contact us directly using the number on this website.
✓ You approve every connection✓ Encrypted remote-support session✓ You can see what the engineer is doing✓ You can end the session at any time✓ Access closes when support finishes✓ No unattended access without agreement
Need help now?
Call, email or send us a message.
Tell us what is happening, which computer or device you are using and any error message you can see. We will advise whether remote support is the right option.
Book Remote IT Support →Remote help from a real personSkip the wait.
Skip the wait.
Get back to what matters.
Book a convenient appointment or call us for straightforward advice from an experienced MyNerd engineer.